At Secret Compass, we're committed to delivering high-quality, practical risk assessment tools and services for the TV and film industry. If you're not completely satisfied with your experience, we're here to help.
All subscription plans come with a 7-day cooling-off period, during which you can request a full refund, provided you have not generated or downloaded a risk assessment.
After this period, refunds are not available, but you may cancel your subscription at any time to avoid future charges.
If you've purchased a single-use risk assessment and have not yet generated or downloaded the report, you can request a full refund within 7 days of purchase.
Once a report has been generated or accessed, the purchase is considered final.
To request a refund, please email info@secretcompass.com with:
We aim to respond within 2 working days, and eligible refunds will be processed within 5–7 working days to the original payment method.